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Sales Coordinator (South-Eastern Europe)


Remote / Italy
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Digital Health
  • Post Date: 04/29/2021
  • Website:
  • Company Address: 185 Dartmouth Street, Suite 502, Boston, MA, 02116


SOPHiA GENETICS combines deep expertise in life sciences and medical disciplines with mathematical capabilities in data computing. Our mission is to bring data analytics solutions to market, to support healthcare professionals by maximizing the power of Data-Driven Medicine. We achieve this mission through the global adoption of SOPHiA AI, which is built using techniques such as statistical inference, pattern recognition and machine learning. This enables SOPHiA to provide equal benefits to all users, unite experts in a gold standard health tech platform, and motivate expert knowledge sharing for a sustainable impact on future patients.

Job Description

In our journey to impact on patients lives, we are looking for a Sales Coordinator for South-Eastern Europe.

The Sales Coordinator will be handling a wide range of administrative and operational related tasks to support the needs of the South-Eastern Europe Territory.

They should be organized, flexible and enjoy the challenges of supporting a fast-growing business. This is a strategic role that requires a combination of focus, flexibility and teamwork.

In this role the Sales Coordinator reports to the South-Eastern Europe Regional Sales Director

The Sales Coordinator will work closely with the teams in charge of Logistics, Finance, Legal, Sales Operations and Marketing based at the headquarters

The Sales Coordinator will act on all the processes deriving from deals signatures and will communicate with customers to streamline the customer experience.

As Sales Coordinator for South-Eastern Europe territory your responsibilities are (but not limited to):

    Manage administrative tasks and inter-department processes following deals signatures. The sales coordinator will streamline communication and processes for logistic, legal, finance and CRM data quality.
    Communicate with customers, global partners and local distributors for upgrades in documentation, processes, product codes, etc.
    Respond to inquiries from customers and give after-sales support when requested.
    Inform customers directly of unforeseen delays or issues.
    Support the headquarter marketing team in planning in-house or off-site activities, conferences, workshops or congresses.
    Help in the update of distribution contracts’ addenda.
    Maintain constant routine contact and coordination with Sales Managers.
    In coordination with Sales operation and finance dept., build reports and combine data to create cross-functional overviews of the business in order to help the sales team to better monitor the customers situation in a fast and easy way.

Logistic operations:

    Maintain frequent communication between customers' supply chain/purchasing departments and headquarters’ supply chain teams to help in the proper management of purchase orders.
    If necessary, support the tracking and recovery of shipments.
    Support customers and the logistic team when issues on merchandise shortages, overages and replacement occur.

Finance operations:

    Along with the finance team, check customer usage, ensure correlation and correct invoicing.
    Investigate the root cause of invoicing issues in coordination with finance department and customer.

Public tender operations:

    Monitor, verify and inform the Sales Managers on local public biddings notices, in coordination with Sales Operations team.
    Support bidding processes.
    Keep registers and documentation up-to-date on different platforms


    Professional Degree on Business Administration, information management or equivalent
    3-5 years of experience in an administrative/financial position, ideally within the Life Science, Diagnostic or Medtech industry
    Proficient user of MS Office products, strong Excel and PowerPoint skills
    Excellent organizational skills and attention to detail.
    Multi-lingual capabilities: Italian and English mandatory
    Ability to work independently and in a team environment
    Diplomatic, forward-thinking, and capable to work under tight deadlines


    A competitive package
    A flexible and friendly working environment with a collaborative atmosphere
    An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illnesses.
    A fast-growing company with plenty of opportunity for personal growth and development
    International and multicultural environment
    Permanent exchanges with teams of experts within the company (AI, genomics, medicine, etc.)

Starting date: ASAP (or to be decided)

Location: Home Office (Italy, Switzerland, France, )

Contract type : Permanent full-time

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