Customer Success Manager at Ibex Medical Analytics

We’re looking for a motivated and experienced Customer Success Manager to support the implementation and maximize the value and utilization of Ibex products at a growing number of customer sites. The role will require the successful individual to establish in-depth relationships with customers, optimize customer experience and deployment journey, accelerate projects and provide customer input to internal R&D teams. As Customer Success Manage, you will be responsible for driving quality and planning at the customer site to ensure all installations are well managed and enjoy a positive experience of working with Ibex products and personnel.


    Work closely with customers and partners for optimal experience and engagement.
    Support Pre-Sales activity and definition of Project Statements of Work.
    Provide strong project management to plan, monitor and track customer projects and accounts.
    Provide technical and product support (including training) to customers and users.
    Provide insights to customers to ensure optimal use of the platform with the aim of growing adoption.
    Serve as primary contact of on-boarding of new customers and research partners.
    Proactively identify opportunities for improvement, resolve issues and drive for system usage and customer value.
    Represent the voice of the customer/partner to provide input into the product development and sales process.


    5+ years of international experience as Customer Success Manager or similar customer-facing role (e.g. Pre-sale Engineer, Clinical Application Specialist)
    Strong and proven track record in Project Management.
    Excellent communication and interpersonal skills.
    Experience in working with IT Senior Management
    Highly organized, self-starter who is proactive, passionate and responsible.
    Fluent in English (written and oral). Additional languages are desirable.
    Willingness to frequent travel abroad.
    Experience in Software /Medical/IT field is an advantage.
    BSc in life/exact science or equivalent.